Who we are

We are EcoFilter Ireland, the water purification side of CPS Plumbing & Electrical (Corporate Property Services Ltd). You can contact us at:

• Email: info@ecofilter.ie
• Telephone: +353 (1) 554 6266
• Address: Nesta Business Centre, Kylemore Road, Inchicore, Dublin 10

Why do we collect and use your personal information?

We collect and use your personal information in order to provide our water filtration sales, installation and servicing service to you. The personal information we typically collect to carry out your transaction includes your full name, contact details and address.

We have an online payment facility on our website which takes your payment card details to complete your transaction. We do not hold these card details; they are handled by a third-party payment service provider.

We have contact and quote forms on our website which allow you to give us your name, email address, phone number, Eircode and enquiry details so that we can respond to you.

We may use your personal information to send you marketing about similar products and services that may be of interest to you. We send marketing by email. You can object to your personal information being used for marketing at any time, and every marketing email includes an unsubscribe link.

What happens if I do not provide my personal information?

We need your personal information in order to provide our services to you. If we do not collect it, we will not be able to supply, install or service your system.

Who will we share your personal information with?

We use a third-party payment service provider whose payment application is embedded in our website so that you can pay for your goods. The card details you enter are received and handled by that provider.

Our website is hosted on Shopify, and we use third parties to help maintain it. These providers may need access to your personal information for the limited purpose of providing their services to us.

We may share your personal information with law enforcement, fraud prevention agencies and regulators such as the Data Protection Commission and the Revenue Commissioners where we are required to do so by law.

We may engage professional advisers such as compliance consultants, solicitors and accountants who may be given access to your personal information in order to provide their services to us. We ensure your information is protected by obtaining a written undertaking of confidentiality from them.

How long will we store your personal information?

We store your personal information for up to six years after you cease to be a customer, so that we can refer to our records in the unlikely event of a complaint or warranty claim within that period.

If you do not object to marketing or unsubscribe from our marketing emails, we will keep your personal information for marketing purposes until you do.

What are your rights in relation to your personal information?

Right to access — you have the right to request copies of the personal information we hold about you at any time.

Right to rectification — you have the right to ask us to correct any inaccurate personal information we hold about you.

Right to erasure — you have the right to ask us to delete your personal information from our records. We cannot delete it while we are still providing services to you, but we can once the service is complete or cancelled.

Right to restrict processing — you have the right to ask us to restrict how we use your personal information.

Right to object — you have the right to object to the collection and use of your personal information at any time.

Right to data portability — you have the right to obtain a copy of your personal information in a common, machine-readable format.

How can I exercise my rights?

Contact us using any of the details above.

How do I make a complaint about the use of my personal information?

You can complain to us directly using the contact details above. You also have the right to lodge a complaint with the Data Protection Commission, the Irish supervisory authority responsible for data protection, at www.dataprotection.ie.