Courier Update: Now Shipping with GLS
Following the receivership of Fastway Couriers, some parcels already in that network may experience delays. We have appointed GLS as our new delivery partner with immediate effect.
What we’re doing today
- Re-booking outstanding orders on the GLS network.
- Issuing fresh GLS tracking as soon as parcels are scanned.
- Proactively re-shipping any orders that haven’t moved.
What you can do
- If you have a Fastway number, keep an eye on it for 24–48 hours.
- Watch for a new GLS tracking email/SMS from us.
- Need help? Call 01-5546266 or reply to your order email.
Typical timeframes
| Stage | Expectation |
|---|---|
| Re-booking to GLS | Same-day (business hours) |
| GLS first scan | Within 0-1 working day after handover |
| ROI delivery | Usually 1–2 working days from first scan |
Estimates only; remote areas may vary.
FAQs
I already have a Fastway tracking number — what happens now?
Many Fastway-handed parcels will still complete delivery. If your tracking shows no movement after a reasonable period, we’ll re-ship via GLS at no extra cost.
Will I automatically get a GLS tracking number?
Yes—where an order is re-booked with GLS, we’ll email/SMS your new tracking as soon as GLS scans it into their network.
Do I need to contact you?
Not unless it’s urgent. We’re processing orders in waves today. If you’re worried about a deadline, call 083 197 4302.
Are returns or warranties affected?
No—your warranty and our returns process remain unchanged. Only the courier partner is changing.
How do I contact GLS directly?
GLS Customer Service (Ireland): gls-group.com/IE/en/contact/. For order-specific issues, please speak to us first so we can help.
Last updated: 29 Oct 2025 • EcoFilter.ie